Frequently Asked Questions (FAQ)
1: What is the seating capacity on a school bus?
The maximum capacity of a standard school bus is 72 passengers. However, Student Transportation Services recognizes the safety concerns and problems associated with loading buses to maximum capacity. The general guidelines used are:
Using these guidelines, typical bus maximum capacities will be:
- Grades K-8: 60 students per standard bus
- Grades K-12: 54 students per standard bus
- Grades 9-12: 48 students per standard bus
Standees or sitting on the floor will not be permitted under any circumstance.
2: What distance do I have to live from my designated school to be eligible for transportation?
Eligible students who reside more than the following distances from their eligible school may be provided transportation:
A. JK - 8 1.6 km
B. Grades 9 - 12 3.2 km
All distances mentioned will be the shortest distance by public road or publicly owned and maintained access route between home and school and are measured from corner of property to corner of property.
3: What if my child is attending a school that is not my designated school?
Parents are responsible for transporting the student (s) to the school. Students are not eligible for transportation to attend any school outside of their designated school attendance area but may apply for a courtesy seat.
4: What is a courtesy seat?
A courtesy seat is an approved seat on a bus for students that are:
The following parameters must be met before a courtesy seat is approved:
- there must be no mileage or cost added to the route
- there must be available space on the bus
- the requested stop must be outside of the walk boundary
- the request must be consistent EVERY school day
5: How do I apply for a courtesy seat?
Applications must be submitted online at. The school, transportation services and the school bus operator are involved in the process. All approvals/denials are sent via email.
6: Does the Board have a maximum riding time policy?
It is Chatham Kent & Lambton Administrative School Service’s (CLASS) practice where possible, to limit the length of ride time students to a maximum of 60 minutes for Elementary and 75 for Secondary one way. In some cases due to geography, routes may exceed these parameters.
7: If my child is having trouble with other students on the bus, who should I contact?
The school bus is considered an extension of the classroom where students are responsible and accountable for their actions. Any concerns should be discussed with your child’s school principal.
8: If I have a safety concern about my child's bus driver, who should I contact?
If you have a concern regarding the driving ability of your child's bus driver, Student Transportation Services should be contacted. When a concern is received by this office, the bus operator is contacted and the situation is investigated. It is important to know your child's bus number.
9: Can the bus driver change a stop location or add a new stop to the bus route?
No. Any request for a change to a stop location or for the addition of a bus stop must be made through your school. After reviewing the request, the transportation department will decide whether the request will be approved or denied, and notification will be given to the person making the request, the school and the bus operator.
10: Who is responsible for my child on the way to and from the bus stop?
The parent/guardian is responsible for the safety and conduct of the child/children on the way to and from the bus stop and while they are waiting at the bus stop.
11: What should I do if my child does not get off the bus at home in the afternoon?
If your child does not arrive home in the afternoon, the first step should be to contact the school to see if the child is still there. If the student is not at the school, the next step would be to contact the bus company. The bus company dispatch will contact the bus driver to see if the child is on the bus or if perhaps the student has gotten off the bus at a location other than at home. If you cannot contact the school or you do not know the name of the bus company, you may contact Student Transportation Services.
12: My child has a long bus ride. Why can't he/she have a snack or a drink on the ride home from school?
Eating and drinking are not allowed on the bus for safety reasons such as:
It is safer for everyone when the no eating and drinking rule is adhered to.
13: What radio stations will cancellations or delays are announced on?
In addition to the local radio stations listed below, information is also available here at www.schoolbusinfo.com and your school board's website
14: At what time in the morning will zone information be available to the public?
All weather decisions are relayed to the public no later than 6:30 am.
15: Who is making the decisions regarding delays and cancellations and who is responsible for relaying that information to the public?
The decision to cancel school buses is a shared responsibility between the transportation department and the school bus operators. The process incorporates real-time weather / road condition reports from a number of spotters throughout the district as well as the most current weather information available. Cancellation information is relayed to local media and updated onto the www.schoolbusinfo.com website by 6:30 am.
16: If I have a question, where can I get the answer?
You can contact the Transportation Department at 519-627-6860 ext 410 or toll free 1-877-330-4287. We will be happy to answer any questions or concerns.